The Long Term Care Ombudsman Program

The Ombudsman Program's Mission

To work with residents, families and facility staff to improve the quality of life of residents in long term care.

What is an Ombudsman?


Ombudsmen are advocates who identify, investigate and resolve individual and system level complaints that effect residents in nursing homes and assisted living facilities.

What does an Ombudsman Do?

  • Visit residents & meet their families
  • Help residents articulate needs
  • Investigate and resolve complaints
  • Advocate for system and legislative changes
  • Educate residents of their rights
  • Monitor conditions and care
  • Provide a voice for those who are unable to speak for themselves

Who can be a Volunteer?

You Can! Volunteers need to be over 18 years old and living in Harris County. We provide the training and any support you might need after you become certified.

Contact us for Application Information

» 713.500.9931 || ombudsman@uth.tmc.edu

Ombudsman Menu



For more information:


Dr. Diane Persson, PhD
Director, Long Term Care
Ombudsman Program

The University of Texas
School of Nursing at Houston
6901 Bertner, suite 611
Houston, TX 77030

713.500.9931
800.296.2606 (toll free)
FAX: 713.500.0266
ombudsman@uth.tmc.edu